Please review the following terms of use (“TOU”) concerning your use of this Site. By accessing, using or downloading any materials from the Site, you agree to follow and be bound by the TOU.

If you do not agree with any of these terms and conditions, do not use the Site or our services.

Terms:

Please read these terms of service carefully.  When you access or use our services, you are agreeing to be bound by these terms (and terms incorporated by reference). It is you, the client’s, responsibility to read and agree to these terms before engaging the agency’s services.  

  • Services are offered at a flat fee payable to the Notary Relief, LLC Agency. Upon payment received in full, one of our contracted independent notaries will be assigned to your transaction.
  • Payment in full must be received one (1) regular business day before the start of the session to avoid rush charges – no later than 3:00 pm MDT Time. Preferred payment is via a Credit Card from the Invoice or via VENMO. We do not accept checks, cash, or debit card payments.
  • Colorado Sales Tax may apply to some services and will be added to the invoice as required by CO Law whether or not it was stated in the original quote.
  • Session is limited to 30 minutes unless otherwise stated.
  • Document(s) to be uploaded to the Secure Server Link by 3:00 pm one business day before the start of the session.
  • Computer, camera, microphone, chrome browser, and internet must be set up and functional (must allow: camera, microphone, screen sharing, screen recording, and pop-ups) before the start of the signing session. Limited technical support is available from the notary during the signing session. 

Reschedule Policy: (RON ONLY):

A $50 or 25% processing fee (whichever is more), will be invoiced to the client if the session needs to be rescheduled for any of the following reasons.

  • The notary will wait no longer than 10 minutes past the scheduled time for the signing to begin with all signers present in the video session. The session will have to be rescheduled.
  • If any of the signers or participants fail any part of the ID verification process, the session will have to be rescheduled, and a credible witness may need to be added to the process.
  • If any of the signers’ or participants’ internet fails and cannot be restored within 5 minutes, the session must be rescheduled.
  • If any of the signer’s or participants’ equipment fails and cannot be restored within 5 minutes, the session will have to be rescheduled.
  • If the chrome browser is not set up properly and the signer can’t get the session to run properly within 5 minutes, the session will have to be rescheduled.
  • If the session has to be rescheduled for any other reason with less than one business day before the session.

Cancellation/Refund Policy: (RON ONLY):

If the session is canceled for any reason and not rescheduled for one of the above reasons, there will a refund will not be issued.

Refunds can take up to 10 business days, based on your payment type.

Note: If your session is on a Monday, one business day is the preceding Friday by  3:00 pm  MDT time.  If your session is a day following a federal holiday, one business day is the preceding business day 3:00pm  MDT time.

eNotaryRemote, or Notary Relief, LLC, facilitates the connection between users and notaries via our web-based technology platform. The Platform is comprised of the website and underlying source code. The terms “we,” “us,” and “our” refer to eNotaryRemote, or Notary Relief, LLC.

eNotaryRemote, or Notary Relief, LLC is not a law firm. We are a services company that facilitates the meetings between clients and notaries, using third party software. We cannot and will not provide legal advice of any kind. Therefore, we cannot provide any advice or recommendation about your legal situation, including, but not limited to, whether your document may be electronically signed and/or notarized or whether your document will be accepted by your intended recipient. In every situation, we strongly recommend that you first check with your intended recipient whether or not they accept remote online notarization (RON) and/or electronic notarization. When in doubt, always check with your attorney.

OUR SERVICES

eNotaryRemote, or Notary Relief, LLC is an Internet-based, scheduling service (the “Service”). It allows visitors from anywhere in the world to find and schedule an appointment with a commissioned US Notary Public.

Although eNotaryRemote, or Notary Relief, LLC attempts to provide accurate information on the Site, it assumes no responsibility for the accuracy of the information. eNotaryRemote, or Notary Relief, LLC may change the Services or prices mentioned at any time without notice. eNotaryRemote, or Notary Relief, LLC may periodically make changes to the Site.

States may have requirements that could restrict the use of remote or electronic notarizations in some circumstances or may require a Notary Public commissioned in their state.. Please consult your legal counsel and/or your intended recipient to determine if our service is suitable for your transaction.

INDEMNIFICATION

NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR BODILY INJURY OF A PERSON, eNotaryRemote, OR NOTARY RELIEF, LLC AND ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT AND TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND eNotaryRemote, OR NOTARY RELIEF, LLC’S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY CUSTOMER TO eNotaryRemote, OR NOTARY RELIEF, LLC FOR THE SERVICES UNDER THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT eNotaryRemote, OR NOTARY RELIEF, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You will indemnify, defend and hold harmless eNotaryRemote, or Notary Relief, LLC and all of its direct and indirect officers, directors, employees, agents, successors and assigns (each, an “Indemnified Person”) from any and all third party claims, demands, actions or threat of action (whether in law, equity or in an alternative proceeding), losses, liabilities, damages (including taxes), and all related costs and expenses, including reasonable legal fees and disbursements and costs of investigation, litigation, settlement, judgment, interest and penalties (collectively, “Losses”), and threatened Losses due to, arising from or relating to any use of the Services by You or your vendors, agents, suppliers, employees, consultants, referred parties, and the like (“Indemnified Claim”). No settlement or compromise that imposes any liability or obligation on any Indemnified Person will be made without the Indemnified Person’s prior written consent (not to be unreasonably withheld). If You fail to defend an Indemnified Person as provided in this Section after reasonable notice of an Indemnified Claim, You will be bound (i) to indemnify and reimburse the Indemnified Person for any Losses incurred by any Indemnified Person, in its sole discretion, to defend, settle or compromise the Indemnified Claim; and (ii) by the determination of facts common to an action and subsequent action to enforce the Indemnified Person’s reimbursement rights.

You (the “Indemnifying Party”) shall, to the extent permitted by law, indemnify, defend and hold harmless the other eNotaryRemote, or Notary Relief, LLC and its respective employees, officers, directors, agents and representatives (the “Indemnified Party”) from and against any and all third party liabilities, actual or alleged claims, actions, losses and damages (collectively, a “Claim”) to the extent caused by or arising out of the gross negligence, willful misconduct, or violation of law of the Indemnifying Party or any agent of the Indemnifying Party in the course of its performance under this Agreement, including but not limited to personal injury, death, damage to property (tangible or intangible), infringement of intellectual property rights, and/or injury, sickness, or disease to persons (including death), infringement of civil rights or other tortious acts settlements, judgments, court costs, reasonable attorneys’ fees, fines, penalties and other litigation expenses. This indemnity shall apply to all Claims against the Indemnified Party made or threatened by, or in the name of or on behalf of the Indemnifying Party’s employees which arise in the course of their employment. The Indemnifying Party hereby waives any defense it may otherwise have under applicable workers compensation laws.

DISCLAIMER AND LIMITATION OF LIABILITY

Without limiting the foregoing, eNotaryRemote, or Notary Relief, LLC is not responsible or liable for any malicious code, delays, inaccuracies, errors, or omissions arising out of your use of the Site or Service. You understand, acknowledge and agree that you are assuming the entire risk as to the quality, accuracy, performance, timeliness, adequacy, completeness, correctness, authenticity, security and validity of any and all features and functions of the Service.

IN NO EVENT SHALL eNotaryRemote, OR NOTARY RELIEF, LLC LLC’S AGGREGATE LIABILITY UNDER THIS AGREEMENT EXCEED TWENTY ($20) DOLLARS, OR THE AMOUNT ACTUALLY PAID BY YOU IN THE THREE MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM, WHICHEVER IS GREATER. YOU UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PERMISSIBLE BY LAW, eNotaryRemote, OR NOTARY RELIEF, LLC LLC AND ITS SUCCESSORS AND ASSIGNS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS AND SERVICE PROVIDERS, ADVERTISERS AND SUPPLIERS, SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, OF ANY KIND, DIRECT OR INDIRECT, IN CONNECTION WITH OR ARISING FROM USE OF THE SITE OR THE SERVICE, OR FROM THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES.

eNotaryRemote, or Notary Relief, LLC shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Implementation Services in a professional and workmanlike manner. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by eNotaryRemote, or Notary Relief, LLC or by third-party providers, or because of other causes beyond eNotaryRemote, or Notary Relief, LLC’s reasonable control. HOWEVER, eNotaryRemote, OR NOTARY RELIEF, LLC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES AND IMPLEMENTATION SERVICES ARE PROVIDED “AS IS” AND eNotaryRemote, OR NOTARY RELIEF, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

The failure of eNotaryRemote, or Notary Relief, LLC to perform its respective obligations under this Agreement shall not be deemed a breach of this agreement to the extent that such performance is delayed or prevented in whole or in part by acts of God, fire, floods, storms, explosions, accidents, pandemics, epidemics, war, civil disorder, national emergency or other labor difficulties (including a strike, lockout or other work stoppage), or any law, rule, regulation, order or other action adopted or taken by any federal, state or local government authority or any other cause not reasonably within such party’s control, whether or not specifically mentioned herein, such an event being known as an event of “Force Majeure”. Pandemic means an epidemic disease that is occurring throughout a very wide area, usually several countries or continents, and usually affecting a large proportion of the population.

Some jurisdictions do not allow for the exclusion of certain warranties or certain limitations on damages and remedies, accordingly some of the exclusions and limitations described in these TOU may not apply to you.